How BOOTMARK collects, uses, and protects your personal and business data.
BOOTMARK ("we," "our," or "us") operates the BOOTMARK service management platform accessible at bootmarkapp.com and related mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By accessing or using BOOTMARK, you agree to this Privacy Policy. If you disagree with any part, please discontinue use of our services.
When you create a BOOTMARK account, we collect: name, email address, phone number, business name, business address, and billing information (processed securely via our payment processors).
As you use BOOTMARK, we store data you create or upload: work orders, job photos, client records, employee information, invoices, estimates, contracts, scheduling data, and form submissions. This data belongs to you and is stored on your behalf.
With your permission, we collect GPS location data from crew members' mobile devices during active work sessions. This data is used for crew tracking features and is accessible only to authorized users in your account. Location collection stops when crew members are not actively checked in to a job.
We automatically collect: IP address, browser type and version, device identifiers, pages visited, time on page, referring URL, and error logs. This helps us improve platform performance and diagnose issues.
When you contact us via email, phone, or chat, we retain records of that communication to provide support and improve our services.
We do not sell your personal data. We share information only in these circumstances:
We use trusted third-party services to operate BOOTMARK: Firebase/Google Cloud (database and authentication), Stripe/Authorize.net (payment processing), SendGrid/Gmail SMTP (email delivery), and cloud hosting providers. These vendors process data only as directed by us and are contractually bound to keep your data confidential.
We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, prevent fraud, or protect user safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, who will be bound by this Privacy Policy.
We retain your account data for as long as your account is active. If you cancel your subscription, we retain your data for 90 days to allow account restoration. After 90 days, data is permanently deleted from our systems. You may request immediate deletion by contacting us at helpdesk@bootmarkapp.com.
We implement industry-standard security measures: SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, two-factor authentication (2FA/MFA) for account access, role-based access controls, and regular security audits. No transmission method is 100% secure — we cannot guarantee absolute security but commit to using reasonable safeguards.
Depending on your state of residence, you may have the following rights under laws including CCPA (California), VCDPA (Virginia), CPA (Colorado), and others:
To exercise these rights, contact us at helpdesk@bootmarkapp.com. We will respond within 45 days.
BOOTMARK uses cookies and similar technologies to maintain session state, remember your preferences, and analyze usage patterns. Essential cookies are required for the platform to function. Analytics and preference cookies can be managed via our Cookie Policy at bootmarkapp.com/cookie-policy.
BOOTMARK is a business software platform not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us immediately and we will delete it.
BOOTMARK is primarily operated from the United States. If you access our services from outside the US, your data may be transferred to and processed in the US, where data protection laws may differ from your jurisdiction. By using BOOTMARK, you consent to this transfer.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date and notify active subscribers via email. Your continued use of BOOTMARK after changes constitute acceptance of the updated policy.
For privacy-related questions or to exercise your rights:
